Refund Policy

LeadLens AI is in beta. We stand behind the quality of our research and outreach copy. If the report we deliver does not match the ICP and requirements you described in the form, we will fix it or refund you.

• Non-delivery — Your report was not delivered within 72 hours of payment and we did not communicate a delay.
• Significant ICP mismatch — The leads in your report do not match the target customer, industry, or company size you described in your order form.
• Technical failure — The report file is corrupted, unreadable, or missing key sections (email copy, qualification scores).

• You changed your mind after the report was delivered.
• Leads did not reply to your outreach (we cannot control reply rates).
• You provided inaccurate or vague ICP information in the form.
• More than 7 days have passed since delivery.

Email martinfgaleano@gmail.com with:

• Your order email address
• The reason for your refund request
• Any relevant details (e.g., examples of leads that did not match your ICP)

We will respond within 2 business days. If your request is valid, we will either reprocess your batch at no charge or issue a full refund to your original payment method.

Approved refunds are processed within 5–10 business days depending on your payment provider and bank.

For any questions about this policy, email martinfgaleano@gmail.com.