Refund Policy

LeadLens stands behind the quality of its Account Opportunity Intelligence. This policy applies to one-time digital Intelligence products. If a delivered result materially fails to match the commercial context you described and confirmed, we will reprocess it or refund you.

• Non-delivery — your result was not delivered within a reasonable time of payment and we did not communicate a delay.
• Significant mismatch — the accounts or analysis materially do not match the commercial context, geography, or sector you described and confirmed.
• Technical failure — the report is corrupted, unreadable, or missing key sections (Opportunity Cases, Evidence, or Decisions).

• You changed your mind after the result was delivered.
• An account did not respond or convert — LeadLens supports account decisions, does not guarantee commercial outcomes, and does not perform outreach.
• A valid result you didn’t prefer — a Hold, Validate, or Monitor decision, or a small, defensible portfolio, is a legitimate output, not a defect.
• You provided inaccurate or vague commercial context.
• More than 7 days have passed since delivery.

Email operations@leadlensintel.com with:

• Your order email address
• The reason for your refund request
• Any relevant details (e.g., how the result did not match the context you confirmed)

We will respond within 2 business days. If your request is valid, we will either reprocess your run at no charge or issue a full refund to your original payment method.

Approved refunds are processed within 5–10 business days depending on your payment provider and bank.

For any questions about this policy, email operations@leadlensintel.com.